Privacy Policy

1. Introduction

IntelliAgent (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the “Service”).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account information (name, email, password)
• Business information (company name, industry, phone number)
• Payment and billing information
• Communication preferences
• Support tickets and communications with our team

2.2 Connected Account Information

When you connect your Instagram, Facebook, WhatsApp, or email accounts to IntelliAgent, we receive:

• Business account identifiers and metadata
• Messages and conversations from these platforms
• Customer contact information (name, profile picture, messaging history)
• Account status and activity data

2.3 Automatically Collected Information

• Device information (browser type, IP address, operating system)
• Usage analytics and interaction data
• Cookies and similar tracking technologies
• Log data from your use of our Service

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing, maintaining, and improving our Service
• Processing transactions and sending related information
• Sending marketing and promotional communications (which you can opt out of)
• Responding to your inquiries and customer support requests
• Monitoring and analyzing trends, usage, and activities
• Detecting and preventing fraudulent transactions and other illegal activities
• Personalizing and improving your experience
• Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and testing
• Restricted access to personal information
• Compliance with industry-standard security practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Sharing and Third Parties

Your information may be shared with:

• Service Providers: Third-party vendors who assist in operating our Service (payment processors, hosting providers, analytics services)
• Connected Platforms: Meta (Facebook, Instagram, Messenger), WhatsApp, and email providers as necessary to deliver their services
• Legal Requirements: Law enforcement or government agencies when required by law
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes.

6. Multi-Tenant Data Isolation

IntelliAgent is a multi-tenant platform. Your data (including all connected accounts and customer conversations) is:

• Completely isolated from other tenants' data
• Encrypted and stored separately
• Accessible only by authorized users of your account
• Not shared, aggregated, or analyzed with other tenants' data
• Deleted when you request data removal or terminate your account

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Disconnect connected accounts anytime
• Export your data in a portable format
• Lodge a complaint with your privacy authority

To exercise any of these rights, please contact us at privacy@intelligentagent.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect functionality of our Service.

9. Data Retention

We retain your personal information as long as your account is active or as needed to provide our Services. You can request deletion of your account and associated data anytime. We may retain certain information for legal, accounting, or compliance purposes as required by law.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By using IntelliAgent, you consent to such transfer.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last Updated” date and will provide a more prominent notice if required by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: